At 5play, protecting your personal data is not an afterthought — it is built into the foundation of how we operate. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and secured, and what rights you hold over your own data.
Last Updated: January 2026Every data exchange between your device and 5play's servers is protected by industry-standard 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information travel over encrypted channels at all times.
5play does not sell, rent, or trade your personal data to any third party for marketing or advertising purposes. Data sharing is limited strictly to service partners bound by confidentiality agreements — never commercial data brokers.
We collect only the personal data necessary to deliver our services, comply with KYC obligations, and maintain account security. We do not build behavioural advertising profiles or track you across third-party websites.
Player data is stored on hardened servers with access restricted by role-based permissions. Full bank account numbers and e-wallet credentials are never stored on 5play systems — payment processing is handled by certified tokenized gateways.
You may request a copy of the personal data 5play holds about you, ask for corrections to inaccurate records, or request deletion of your data subject to legal retention requirements — at any time via live chat or email.
Promotional emails, SMS, and push notifications are strictly opt-in. You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team, without any effect on your ability to use 5play's core services.
5play is an internationally licensed online gaming platform accessible at https://5play.buzz. References in this Privacy Policy to "5play", "we", "us", or "our" refer to the operator of the 5play platform and its data processing activities. We serve English-preference players across Indonesia, offering sports betting, live casino, certified slot games, keno, and related gaming products.
This Privacy Policy applies to all personal data collected through the 5play website (https://5play.buzz), any associated mobile-optimised interfaces, and all customer support interactions conducted via live chat or email. It does not apply to third-party websites or services linked from our Platform; you should review the privacy policies of those sites independently.
By registering an account on 5play, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Privacy Policy, you must not register an account or continue to use the Platform.
5play collects personal data through several channels: directly from you during registration and account management, automatically through your use of the Platform, and from third-party service providers engaged to deliver specific platform functions. The categories of data we collect are as follows:
When you create a 5play account, we collect your full legal name, date of birth, email address, and the contact method you designate for account notifications. This information is required to establish your identity, enforce our 21+ age restriction, and operate your account.
To comply with our anti-money-laundering (AML) obligations and to process withdrawal requests, we require government-issued photo identification (such as a national identity card or passport) and, where applicable, documentation confirming the payment method used for deposits. KYC documents are processed by our certified verification partner and are not stored in plain form on 5play's application servers.
We record transaction histories including deposit amounts, withdrawal requests, bonus credits, wager amounts, and game results. This data is retained for regulatory compliance, dispute resolution, and responsible gaming monitoring purposes. We do not store complete bank account numbers, full e-wallet credentials, or card numbers — these are handled exclusively by our tokenized payment gateway partners including integrations used for BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja transactions.
We automatically collect technical data when you interact with the Platform, including your IP address, browser type and version, operating system, device identifiers, session duration, pages visited, game sessions launched, and click-path data. This information is used to maintain Platform security, diagnose technical issues, and improve the player experience.
When you contact 5play support via live chat or email, we retain records of the conversation content, timestamps, and resolution outcomes. These records allow us to maintain service quality, resolve disputes, and provide continuity across support interactions.
Where you have opted in to receive promotional communications, we retain your marketing consent status and preferences. If you withdraw consent, we update your preference record immediately and suppress future marketing sends within one business day.
Special category data: 5play does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health records. If you voluntarily disclose such information in a support communication, it will be used solely to resolve your query and will not be stored as a structured data field.
5play processes your personal data for the following purposes. Each purpose is supported by an appropriate legal basis as described in Section 4 of this Policy.
| Purpose | Data Categories Used |
|---|---|
| Account creation, authentication, and management | Registration & Identity Data, Technical Data |
| Processing deposits, withdrawals, and bonus credits | Financial & Transaction Data, KYC Documents |
| Age verification and eligibility enforcement (21+) | Registration & Identity Data, KYC Documents |
| AML / fraud detection and prevention | Financial & Transaction Data, Technical Data, KYC Documents |
| Responsible gaming monitoring and intervention | Transaction Data, Usage Data, Communications Data |
| Customer support and dispute resolution | Communications Data, Transaction Data, Identity Data |
| Platform security and technical maintenance | Technical & Usage Data |
| Personalised promotional communications (opt-in only) | Identity Data, Transaction Data, Marketing Preferences |
| Legal and regulatory compliance | All categories as required |
5play does not use your personal data for automated decision-making that produces significant legal effects, other than standard fraud-detection and account-security risk scoring. If an automated system flags your account for review, a human member of our compliance team will assess the flag before any restrictive action is taken against your account.
5play processes personal data on the following legal bases, applied as appropriate to each processing activity:
5play does not sell your personal data. We share data only in the following limited circumstances, and only to the minimum extent necessary for the stated purpose:
To execute your deposit and withdrawal requests through Indonesian banking and e-wallet networks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, LinkAja), we share transaction references and the minimum account identifiers required by each payment gateway. All payment partners operate under binding data processing agreements and are prohibited from using shared data for any purpose other than processing your transaction.
Your identity documents are transmitted to our certified KYC verification partner via an encrypted channel for the sole purpose of age and identity verification. Our KYC provider is contractually prohibited from retaining your documents beyond the verification process or using them for any other purpose.
When you launch a game developed by a third-party studio — such as Pragmatic Play, Evolution Gaming, PG Soft, Spribe, NetEnt, or Microgaming — a session token and anonymised player reference are transmitted to that studio's game server to initialise your game session. No directly identifying personal data (name, email, bank details) is shared with game studios.
5play will disclose personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, in response to a valid legal order, or where we believe in good faith that disclosure is necessary to prevent fraud, money laundering, or serious harm to persons. We will notify affected players of such disclosures where legally permitted to do so.
Technical data including IP addresses and device fingerprints may be shared with third-party fraud prevention and security intelligence services engaged by 5play under binding data processing agreements. This sharing is limited to what is strictly necessary to assess and mitigate security risks to the Platform and its players.
No marketing data sales: Under no circumstances does 5play sell, rent, or otherwise commercialise your personal data to advertising networks, data aggregators, or third-party marketing platforms. This prohibition is absolute and applies regardless of the anonymisation or aggregation status of the data.
5play uses cookies and similar tracking technologies to operate the Platform, maintain session security, and improve the player experience. We use the following categories of cookies:
5play does not use third-party advertising cookies or tracking pixels that follow you across external websites. You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use the Platform.
5play retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our default retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | AML / regulatory obligation |
| KYC verification documents | 5 years from verification date | Legal obligation |
| Financial transaction records | 5 years from transaction date | Legal & regulatory obligation |
| Customer support communications | 3 years from last interaction | Legitimate interests (dispute resolution) |
| Technical / usage logs | 12 months on a rolling basis | Legitimate interests (security) |
| Marketing preference records | Until consent is withdrawn + 1 year | Consent & legal compliance |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data is retained beyond account closure due to legal obligations, it is isolated in a restricted archive and is not used for any operational or marketing purpose.
5play implements a layered security architecture to protect your personal data against unauthorised access, alteration, disclosure, and destruction. Our security measures include:
In the event of a data breach that poses a risk to your rights, 5play will notify affected players without undue delay after becoming aware of the breach, in accordance with applicable legal notification requirements. Notification will be sent to the email address registered on your account.
Your role in account security: While 5play implements robust server-side security, you play an important role in keeping your account safe. Use a strong, unique password for your 5play account, do not share your login credentials with anyone, and contact support immediately if you suspect unauthorised access to your account.
As a player on 5play, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us via live chat or at support@5play.buzz. We will acknowledge your request within 48 hours WIB and provide a substantive response within 30 calendar days.
You may request a copy of the personal data 5play holds about you, together with information about how it is being used, who it has been shared with, and how long it will be retained. We will provide this information in a clear, structured format at no charge.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating your email address or contact number) can be made directly through your account settings. Corrections to identity data such as legal name or date of birth require supporting documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where you believe processing is unlawful. Erasure requests will be honoured subject to any overriding legal retention obligations — for example, AML regulations require us to retain certain records for five years regardless of account closure.
You may request that 5play restrict processing of your personal data in certain circumstances — for example, while an accuracy dispute is being resolved, or while you await the outcome of an objection to processing.
Where processing is based on your consent or on a contract with you, you may request that we provide your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) so that you can transfer it to another service provider.
You may object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of your objection, we will cease all marketing communications immediately and update your preference record within one WIB business day.
21+ age restriction: 5play is strictly an adult gaming platform. Access is prohibited to any person under the age of 21. We do not knowingly collect personal data from individuals under 21. If we discover that a registered account belongs to a person under 21, that account will be immediately suspended, all balances forfeited pending review, and all personal data associated with the account deleted in accordance with our data retention policy.
If you are a parent or guardian and believe that a minor in your care has created a 5play account without your knowledge, please contact our support team immediately via live chat or at support@5play.buzz. We will investigate the matter promptly and take all necessary remedial action, including account closure and data deletion, within one WIB business day of confirmed identification.
5play strongly recommends that parents and guardians use parental control software to prevent underage access to online gaming platforms. Resources and guidance on parental controls are available through our Responsible Gaming page.
5play reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify active account holders via the email address registered on their account at least 14 calendar days before the updated Policy takes effect.
The current version of this Privacy Policy is always available at https://5play.buzz/privacy-policy. The "Last Updated" date at the top of this page indicates when the most recent revision was published. Your continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the revised terms.
If you do not agree to a material change in this Privacy Policy, you must close your account before the updated Policy takes effect. Account closure requests can be submitted via live chat and will be processed within one WIB business day, with any outstanding Real-Money Balance returned to your verified payment method.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please reach out to the 5play team through the following channels:
For responsible gaming concerns — including self-exclusion requests, deposit limit changes, or guidance on problem gambling resources — please visit our Responsible Gaming page for step-by-step instructions on all available player-protection tools.
Your privacy matters to us. 5play is committed to handling your personal data with the highest standards of care, transparency, and security. If you ever feel that we have not met that commitment, we encourage you to contact us directly — and if you remain unsatisfied, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.
Now that you understand how we protect your data, explore everything 5play has to offer — from live casino tables and certified slots to full sportsbook coverage of BRI Liga 1 and the Champions League.