Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings assigned to them below unless context clearly requires otherwise:

• "5play" or "the Platform" refers to the online gaming service operated at https://5play.buzz, including all associated subdomains, mobile interfaces, and API-delivered content.
• "We", "Us", "Our" refers to the operator of 5play as an internationally licensed gaming entity.
• "You", "Player", "Account Holder" refers to any natural person who has registered, or is in the process of registering, an account on 5play.
• "Account" means the individual registered profile, wallet balance, transaction history, and associated credentials assigned to a single verified Player.
• "Real-Money Balance" means IDR funds deposited by the Player and confirmed as cleared in the Player's 5play wallet, excluding bonus credits.
• "Bonus Balance" means any promotional credits, free spins equivalent values, cashback awards, or reload incentives credited to the Player's account subject to wagering requirements.
• "Wager" or "Bet" means any real-money or eligible bonus-money stake placed on a game, sporting event, or other outcome offered on the Platform.
• "KYC" means Know Your Customer identity verification, comprising submission and review of government-issued identification and proof of payment method.
• "WIB" means Western Indonesia Time (UTC+7), the default time zone applied to all transaction timestamps, support hours, and draw schedules on the Platform.
• "IDR" / "Rp" means Indonesian Rupiah, the sole currency used for all financial transactions on 5play.

To be eligible to open and maintain an account with 5play, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:

• You must be at least 21 years of age.
• You must be a natural person (not a corporation, trust, or other legal entity).
• You must be the beneficial owner of the payment method(s) used to deposit funds into your account. Third-party deposits are not permitted.
• You must not be a current employee, contractor, director, or immediate family member of any employee of 5play or its affiliated game providers.
• You must not be self-excluded from online gaming platforms under any national or international self-exclusion scheme or under a prior 5play self-exclusion agreement.
• You must not be acting on behalf of any third party when placing wagers or operating your account.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction.

5play reserves the right to request supporting documentation to verify any eligibility condition at any point during a Player's relationship with the Platform. Failure to provide requested documentation within seven (7) calendar days may result in account suspension pending review.

To access real-money gaming on 5play, you must create a registered account. Registration is free of charge. During registration, you agree to provide accurate, current, and complete information including your full legal name, date of birth, and a valid contact method. You are responsible for maintaining the accuracy of this information and must update it promptly if it changes.

All financial transactions on 5play are conducted exclusively in Indonesian Rupiah (IDR). 5play does not apply currency conversion charges. The following payment methods are accepted for deposits and withdrawals: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja.

5play offers a range of promotional incentives to both new and returning players. All bonuses are subject to the specific terms communicated at the point of offer, including the applicable wagering requirement, eligible game contributions, minimum odds (where applicable for sportsbook bonuses), and expiry period. In the event of any conflict between a promotion-specific term and these general Terms & Conditions, the promotion-specific term prevails.

All wagers placed on 5play are final once confirmed by the Platform. You acknowledge that all gaming outcomes on 5play are determined either by certified random number generators (RNG) for casino and slot products, by live event results for sportsbook markets, or by provably fair algorithms for crash game products such as Aviator by Spribe. 5play does not influence game outcomes.

Sportsbook markets — including mix parlay (accumulator) bets, live in-play markets, and pre-match betting on BRI Liga 1, the English Premier League (EPL), La Liga, Serie A, the Bundesliga, and UEFA Champions League fixtures — are governed by the sportsbook rules published within the relevant betting interface. Mix parlay selections require all legs to win for the bet to be paid; a void selection within a parlay reduces the number of legs and recalculates the odds accordingly.

In the event of a technical fault, disconnection, or system error during a game round or live event, 5play will endeavour to settle the affected wager in accordance with the most recent confirmed game state. Where a fair settlement cannot be determined, the wager will be voided and the stake returned to the Player's Real-Money Balance. 5play's decision on settlement in such cases is final.

The following actions are strictly prohibited on the 5play Platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant authorities where legally required:

• Registering or attempting to register more than one account.
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using another person's identity, payment credentials, or account details.
• Attempting to access the Platform from a jurisdiction where online gaming is explicitly prohibited by local law, using a VPN, proxy, or other IP obfuscation tool to circumvent geographic controls.
• Using automated software, bots, or scripts to place wagers or interact with the Platform in a non-human manner.
• Engaging in money laundering, structuring deposits to avoid reporting thresholds, or using 5play for any purpose other than genuine recreational gaming.
• Colluding with other players, affiliates, or third parties to gain an unfair advantage over the Platform or other players.
• Exploiting software bugs, errors in odds, or pricing mistakes rather than reporting them to 5play support. Winnings arising from known errors may be voided.
• Engaging in harassment, abusive language, or threatening behaviour toward 5play support staff or other players.

All content on the 5play Platform — including but not limited to the 5play brand name and logo, website design and layout, software interfaces, game graphics and audio, promotional materials, and written content — is the exclusive property of 5play or its licensed content providers, and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your own personal recreational gaming purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without 5play's prior written consent. Game content licensed from third-party studios — including Pragmatic Play, Evolution Gaming, PG Soft, Spribe, NetEnt, and Microgaming — is subject to the respective studio's intellectual property rights and may not be reproduced under any circumstances.

To the fullest extent permitted by applicable law, 5play and its officers, directors, employees, agents, licensors, and service providers shall not be liable to you for any indirect, incidental, consequential, special, exemplary, or punitive damages — including loss of profits, loss of data, loss of goodwill, or gaming losses — arising out of or in connection with your use of or inability to use the Platform, even if 5play has been advised of the possibility of such damages.

5play does not warrant that the Platform will be available uninterrupted, error-free, or free of harmful components at all times. Scheduled and unscheduled maintenance, third-party network failures, payment processor outages, and force majeure events may temporarily affect Platform availability. 5play will endeavour to communicate planned downtime in advance but accepts no liability for losses arising from unavailability.

In jurisdictions where limitation of consequential damages is not permitted by law, 5play's total aggregate liability to you for any claim arising out of these Terms & Conditions shall not exceed the total amount deposited by you on the Platform in the 30 calendar days immediately preceding the event giving rise to the claim.

5play collects, stores, and processes personal data provided during registration, KYC verification, and ongoing account activity in accordance with its Privacy Policy. By creating an account on 5play, you consent to the collection and processing of your personal data as described in the Privacy Policy.

5play applies technical and organisational security measures appropriate to the sensitivity of the personal data it holds. Player data is never sold to third parties for marketing purposes. Disclosure to third parties is limited to: (a) payment processors and banking partners necessary to execute your transactions; (b) game studio providers for the purpose of delivering game content; (c) regulatory authorities or law enforcement bodies where required by applicable law; and (d) fraud prevention and KYC service providers engaged by 5play under binding data processing agreements.

You have the right to request access to, correction of, or deletion of your personal data held by 5play, subject to any legal retention obligations. To exercise these rights, contact our support team via live chat or at support@5play.buzz.

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the jurisdiction in which 5play holds its international gaming licence. By accepting these Terms & Conditions, you submit to the exclusive jurisdiction of the competent courts of that jurisdiction for resolution of any dispute that cannot be resolved through 5play's internal complaints procedure.

5play's internal complaints procedure is the first point of escalation for any dispute. Players who wish to raise a formal complaint must do so in writing via live chat or email, clearly stating the nature of the complaint and the resolution sought. 5play aims to acknowledge all formal complaints within 24 hours WIB and to provide a substantive response within five (5) business days.

Nothing in these Terms & Conditions limits any statutory rights you may hold as a consumer under the laws of Indonesia or any other applicable jurisdiction that cannot be excluded by contract.

If you have any questions about these Terms & Conditions, wish to exercise your data rights, or need to raise a formal complaint, please contact 5play through any of the following channels:

• Live Chat: Available 24/7 via the chat widget on the 5play Platform. Indonesian-speaking agents are available at all hours.
• Email: support@5play.buzz — please allow up to one (1) WIB business day for a response.

For responsible gaming support, self-exclusion requests, or deposit limit changes, please visit our Responsible Gaming page, which provides step-by-step guidance on activating all available player-protection tools.